How do I return an item?


Return Assistance
To return an item, please visit us online at for assistance,
Monday - Friday from 9:00 a.m. to 6:00 p.m., Central Standard Time.

Return deadline
At K3, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to K3 within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.

Exchanges and Refunds
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please carefully read conditions below. If conditions are not met, the K3 Company reserves the right to refuse the return or to charge a restocking fee of 20%.

How to return or exchange an item
To return an item you'll need to contact The K3 Company Service Department at [email protected] to obtain a Return Material Authorization (RMA) number. K3 will not accept returns without prior authorization and an RMA number. Once the RMA number is issued, please follow the instructions below:

-Place the original package into a shipping carton.
-Include the invoice and the reason for the return. If faulty, please specify the defect.
-Please do not place stickers or shipping labels on the original manufacturer's package.
-The RMA number must be clearly written on the outer box. If you received an emailed label from K3, please print the label and tape it to the carton.
-Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
-Please allow 2-3 days from date we received the package for us to process your return.
-If you would like to cancel a pending order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.

- All return shipping charges must be prepaid.
- Send pre-authorized returns to:

The K3 Company
ATTN: Returns
PO Box 262365

Plano, TX 75026

Returning or Exchanging Requirements
-All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
-Faulty items may be repaired or exchanged at our discretion for the equivalent model.
-Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

NOTE: The K3 Company recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to K3 or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Non-functioning (NF) Product: Failure Out of the Box
A K3-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call K3 Technical Support at [email protected] within 10 calendar days of the invoice date. K3 Technical Support will determine whether the product is NF and offer you the following options:

-Replacement: K3, at its expense, will ship another of the same product. K3 Technical Support will put you in touch with a K3 Sales Support Representative who will arrange for replacement and the NF product's return.
-Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
-If K3 Technical Support determines that a returned product is not NF, K3 will apply K3 standard product warranty to the product. Further, if K3 determines that you have misrepresented a returned product's condition and that the product is not NF, K3 may impose up to a $50 handling fee.

NF Policy
This NF policy applies only to K3-branded hardware products currently offered at the K3 Online Store. As new products are offered, K3 reserves the right to determine whether or not this policy applies.

APO/FPO Addresses
If you're an APO/FPO customer and you're outside the domestic delivery area, the standard K3 Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to K3, we recommend that you insure it against loss.