Product Warranty Terms
All K3 hardware products, including clearance and refurbished products, carry a one-year Limited Warranty against defects in materials and workmanship.
Exclusions and limitations
By purchasing at K3, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review the K3 warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.
We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product's merchantability or fitness for a particular purpose.
What isn’t covered
The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself. The K3 Company does not warranty or provide service or support for any of the third party products, including, but not limited to iPods.
To help ensure warranty claims are for genuine K3 products, our technical support department may require a receipt to complete your claim. If a receipt is required, you will be emailed requesting a copy be attached and sent to us via email.
Repair and replacement
We will, at our discretion, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first 30 days of purchase, you will receive a new replacement unit. Replacement units that are sent for products that are returned to K3 after the first 30 days of purchase may be refurbished units of similar cosmetic wear or similar like in kind product.
To contact us, please reach out via email to one of the following addresses: